blocked email account

Question

Trying to set up outlook email account but have been blocked and unable to fix

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know the exact error message you receive when you sign in with your Microsoft account on Outlook?

Is the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox) or a work/school account provided by an organization (e.g., ******@company.com)?

Are you able to sign in to your account normally here?

https://outlook.live.com/

Answer 2

If the Outlook.com account is blocked, use the Sign-in Helper to start the unblock process.

If sign-in still fails, follow this path:

1. Check whether the issue is account blocking rather than Outlook setup.
   • A blocked Outlook.com account can prevent Outlook from adding the mailbox.
2. Use the Sign-in Helper from the Outlook.com unblock article.
3. If the account cannot be unblocked with the security code or by changing the password, use the Microsoft account recovery guidance in When you can't sign in to your Microsoft account.
4. If the error says "This username has been turned off for sign-in. Try a different one.", the alias being used is blocked for sign-in.
   • Select Forgot your username?
   • Enter the alias being used
   • Retrieve the code sent to the primary alias
   • Sign in with an alias that still allows sign-in
5. If Outlook.com mail is not sending or receiving, also check whether the mailbox or Microsoft cloud storage is full, because a full mailbox or OneDrive storage can block mail flow.

Important:

• Support agents cannot send password reset links or change account details.
• If self-help does not resolve the issue, use the Outlook.com support options in the unblock article.

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