can't access my Hotmail. account because I have a new phone number

Question

my password doesn't work and I am so upset to think I will have to tell all my contacts that I have to change to Gmail account because I can no longer access my email.s

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you are making any security changes to your account, such as resetting your Microsoft account password, you will have to verify your identity using the recovery Phone number or email address.

If you don't have any of the methods to prove your identity, you will have to replace the security information in your Microsoft account.

That is, on the Verify Your Identity screen, select 'I don't have any of these' and follow the prompts to replace the Security information.

Note - If you remove all of your previous security information and replace it with something new, your account will be put into a restricted state for 30 days.