Looking for advice regarding email accounts related to Microsoft 365 Family

Question

The local internet service in my area is limited to 10 Mb. In other words, miserable and severely outdated in the current world. The local company has no intention of building out faster service due to the limited number of homes on the mountain where I live. This provider also provided the email addresses for my wife and I. I access email using Outlook Classic that is included in my Microsoft 365 Family subscription.

I decided to switch my internet service to Starlink. During the transition I kept the router for my old service connected until Starlink was fully working and tested. When I turned off the old router, my email access was shutdown. So I need to create/setup new email accounts for both of us.

I know Microsoft has email accounts. How would I create Outlook email accounts? Can I convert to the New Outlook without incurring additional cost since I have Microsoft 365 Family?

Answer 1

Hi Philip Lindner

I understand how disruptive this has been, especially since your previous email addresses stopped working when the old internet service was disconnected.

Yes, you and your wife can create Outlook.com email addresses and use them in either Classic Outlook or New Outlook. You do not need to purchase another Outlook license because Outlook is already included with your Microsoft 365 Family subscription.

For each person, create a separate Outlook.com address by going to Outlook.com and selecting Create free account. If your wife is not already included in the Microsoft 365 Family subscription, the subscription owner should invite her Microsoft account so she can receive the shared subscription benefits.

After creating the addresses, you can add them to Outlook:

• Classic Outlook: Select File > Add Account, enter the new address, and select Connect.
• New Outlook: Select View > View settings > Accounts > Your accounts > Add Account, then enter the new address and follow the sign-in prompts.

Before removing the previous accounts from Classic Outlook, please export any locally stored messages, contacts, and calendar items to a .pst file if they are still available. Creating new Outlook.com accounts will not automatically transfer messages from the internet provider’s mailboxes.

You may continue using Classic Outlook while setting everything up, then try New Outlook when you are ready. Keep Classic Outlook available until you have confirmed that both new accounts and any transferred data are working correctly.

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