Subscription renewed with wrong account

Question

Hello,

I've just renewed microsoft 365 subscription, but with wrong email account. In explanation, I was signed in with my personal email ([Moderator's note: PII removed]@hotmail.com, it was automatically signed in) and wanted to renew my subscription for a company with email[Moderator's note: PII removed]@plan2b.hr. So is it possible to make this change - move subsciption from [Moderator's note: PII removed]@hotmail.com to [Moderator's note: PII removed]@plan2b.hr quickly?

Best regards,

[Moderator's note: PII removed]

[Moved from Microsoft 365 and Office | Subscription, account, billing | For business | Other]

Answer 1

Hello Branimir Plan2B

Thank you for reaching out and I understand that you want to switch your Microsoft 365 Subscription from one account to another. I'm afraid that is not possible since the subscription will be registered under the Microsoft account that purchased it. However, you can also share the subscription with your other account by switch your current subscription to Microsoft 365 Family and create a Family Group then add the second account to that group to share the benefit of the Microsoft 365 Family subscription. You can refer to this article on how to Switch between Microsoft 365 subscriptions.

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Answer 2

So, now please take a look at the screenshot - it is visible that I'm paying twice the same subscription for the same account - how that can be possible? Please make a refund for one of those subscriptions. OK?