Cancelling an Office 365 Family subscription

Question

I need to cancel a subscription of Office 365 Family that I believe my wife took out before she died. I cannot access her Microsoft account and the charge has come up on my credit card.

Answer 1

I am sorry for your loss, the best first option is to contact your bank, try to reverse that charge and cancel the direct debit.

Then, if you are unable to access your wife's account, you cannot cancel the subscription, this forum is just a user to user forum, for account security and to protect users, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

If the Microsoft account cannot be accessed, the practical options are limited.

• If the account credentials are known, the subscription can be canceled by signing in at https://account.microsoft.com/services/microsoft365, selecting Cancel subscription or Upgrade or Cancel, then confirming I don't want my subscription.
• If the subscription was bought through Google Play, Apple App Store, or a third-party retailer, cancellation must be handled with that provider.
• If the account cannot be accessed, Microsoft generally cannot provide account information to a non-account holder for privacy and legal reasons.
• In that situation, ensure the subscription charges are stopped through the card issuer or bank by revoking authorization, closing the card account, or otherwise blocking future Microsoft charges.
• If access to the account is later recovered, the account itself can be closed by following the Microsoft account closure process.

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References:

• Accessing Outlook.com, OneDrive and other Microsoft services when someone has died
• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription