subcription renewed but lost data

Question

subcription renewed but lost data

Noble Pro 0

My Microsoft subscription didnt renew on its own and i was not informed it was going to end. i have now lost data and my shared family accounts we cancelled.

0 comments

1 answer

Your answer

Answer 1

John Jefferson Doyon 89,925 Independent Advisor

Hi, @Noble Pro

A Microsoft 365 subscription expiring should not immediately delete the files in OneDrive. Microsoft states the files remain intact, but the OneDrive storage allowance drops back to the free limit which is 5GB only. Family members also lose the shared subscription benefits when the subscription expires.

Since you have renewed, first check that the subscription now shows as active under your Microsoft account: https://account.microsoft.com/services

To help narrow down the issue:

When did the subscription expire, and when did you renew it?
When you sign in to OneDrive Web https://onedrive.live.com are the files completely missing, or are they still visible but cannot be opened?
Can the other family members still sign in to their own Microsoft accounts, and are they still listed in your Microsoft Family group?

Click "Add comment" to let me know.

Thanks!

Noble Pro 0 Reputation points

2026-08-20T14:56:49.27+00:00

My account did not renew as it usually does and I got no notice about it. Got a message that the account was no longer active. I renewed but my bookmarks are missing, my family was disconnected and without service, and my drive status is different, my points are gone, etc. Tying to get someone live is waaay to difficult. I am trying to run my business and cant read through endless Q/A or tutorials that dont address my issue. I need to speak with someone.
Noble Pro 0 Reputation points

2026-08-20T15:00:09.0633333+00:00

My account did not renew as it usually does and I got no notice about it. Got a message that the account was no longer active. I renewed but my bookmarks are missing, my family was disconnected and without service, and my drive status is different, my points are gone, etc. Tying to get someone live is waaay to difficult. I am trying to run my business and cant read through endless Q/A or tutorials that dont address my issues. I need to speak with someone
John Jefferson Doyon 89,925 Reputation points Independent Advisor

2026-08-20T19:50:22.63+00:00
I understand.

To contact Microsoft Support:

Here is the link: https://support.microsoft.com/home/contact

Type this keyword and press Enter: Contact Support.

At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.

In Product and services, select "Microsoft 365 and Office".

In Category, select "Manage my subscription".

Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

I really hope this information is helpful!