I subscribed to Microsoft 365 Personal by mistake.

Question

I subscribed to Microsoft 365 Personal by mistake. I have renewed my Microsoft 365 Business. How do I get a refund of my $99 for the personal account? I just subscribed about a month ago.

Answer 1

Hello, thank you for reaching out.

You can generally get a full refund if you cancel your Microsoft Office 365 subscription within 30 days of your initial purchase.

• To cancel the Subscription, visit the Microsoft Services & Subscriptions page here -
• https://account.microsoft.com/services
• Once canceled, you will receive a full refund to your original payment method within 3-5 working days.

If you have passed the 30-day refund window, prorated refund is only available in selected countries. In other countries, the prorated refunds are not available.

For reference, see

Microsoft subscription refund policy

Answer 2

If the Microsoft 365 Personal subscription was purchased directly from Microsoft, refund eligibility is checked during cancellation.

1. Go to https://account.microsoft.com/services and sign in with the same Microsoft account used to buy the Personal subscription.
2. Find the Microsoft 365 Personal subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Follow the cancellation steps. During that process, Microsoft indicates whether the subscription qualifies for a refund.

Important details:

• Not all cancellations result in a refund.
• For subscriptions purchased directly from Microsoft, many subscriptions may be refunded if canceled within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
• If no refund is issued, access to Microsoft 365 typically continues until the end of the current billing period.
• If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.
• If the Personal subscription was bought through Apple App Store, Google Play, Amazon, or another retailer, cancellation and refund must be handled with that provider directly.

Because the Personal plan was purchased by mistake and the Business subscription is already active, canceling the Personal subscription is the correct path to check refund eligibility.

If help is still needed, use Microsoft Support: go to Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

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• How to get a refund on a Microsoft subscription
• Microsoft subscription refund policy
• Manage my Microsoft 365 subscription
• Cancel a Microsoft 365 subscription