i just migrated from basic plan to premium M365. But it is not showing up in any app in my laptop.

JP Filion 0 Reputation points
2026-08-20T16:12:59.6866667+00:00

i just migrated from basic plan to premium M365. But it is not showing up in any app in my laptop.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 271.9K Reputation points Independent Advisor
    2026-08-20T16:47:12.2666667+00:00

    Hello

    If you go to https://account.live.com > Subscriptions, does it say Basic, or Premium, or both?

    If it says both, you need to cancel the basic one first.

    If it says premium, on the apps, make sure you sign in with the correct account. Also in the apps, go to Files > Accounts > Update license, sign in again, and see if that helps.

    Was this answer helpful?

    0 comments
  2. Bulldog 4,865 Reputation points
    2026-08-20T16:15:07.7+00:00

    You need to sign in with the username and password of the Microsoft account that paid for the subscription.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.