Microsoft Excel Will Not Print, but other M365 Apps like Word will.

Question

Hello,

We are currently facing an issue where Microsoft Excel refuses to print after a file has been left open for X amount of time. It will give us the error of "Not enough memory" or that the computer in question "Cannot reach our printers". Despite that, the computer has ample memory to print (That and other apps print just fine at the same time the problem is occurring), and the printers can be reached just fine. Print preview is also disabled when this happens, and even "Print to PDF" will not work when this issue occurs. We are on the latest version of Excel offered through M365 (Version 2607 Build 16.0.20228.20188) 64-bit).

We have tried the following, but nothing works:

• Quick/Online repair of Office
• Driver updates
• Network/NIC Troubleshooting and Configuration
• Reset of the computer i.e. full reinstallation of Windows 11

If anybody could assist in rectifying this issue, that would be great. It should be noted that the files being used as well are not the issue either since everybody else can print them just fine.

Answer 1

Hi Lilylivered,

Based on your description, this seems to be a potential complicated issue on many side. Given the nature of the problem, the most effective next step is reaching out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center on your behalf.

 

Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.