Unable to access my payment invoices

Question

I have a monthly amount come out of my credit card to pay for the use of Microsoft 365 and office, but when I log into my account I can not find anywhere proof of purchase, a reciept or anything that tells me it has been paid for. How do I find this information and print out receipts?

Answer 1

Hello, good day and thanks for your question. I understand that you have subscribed to Microsoft 365 and that you are also looking to the invoice for it.

If you are subscribed directly from Microsoft, please open browser and go to https://account.microsoft.com/billing/orders and sign in with your Microsoft account and check if you can see it from there.

• To see more orders and past purchases, select the Ordered within Past 3 months dropdown.
• To print an order or its tax invoice, select Order details > Print / Tax Invoice.

https://support.microsoft.com/en-us/account-billing/view-your-microsoft-store-order-history-aafefe88-3ec2-ce28-e0b6-eff1d5cc8170

If the invoice that you are looking for is not available in there, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

If your subscription goes through a third party like Apple, Google and the likes, please contact them directly to manage your subscription and billing.

Answer 2

For a personal Microsoft 365 subscription, receipts and billing history are available from the Microsoft account that is tied to the subscription.

1. Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services
2. Sign in with the personal or family Microsoft account that is used for the paid Microsoft 365 subscription.
3. Find the Microsoft 365 subscription.
4. Select Manage.
5. Open Payment & billing > Order history.
6. Open the receipt or order entry, then print it or save it as PDF from the browser print option.

If nothing appears there, the most common cause is that the wrong Microsoft account is signed in. The subscription and receipts only appear under the account connected to the purchase.

For Microsoft 365 business subscriptions, invoices are viewed in the Microsoft 365 admin center instead, and Microsoft 365 services don’t provide separate payment receipts. In that case, use the invoice together with the credit or debit card statement to match the payment.

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References:

• How to purchase and manage a Clipchamp personal subscription
• How do I get a receipt for MS Office 365? - Microsoft Q&A
• View or download your invoice in the Microsoft 365 admin center