Microsoft ACSR is a joke, and microsoft does not offer any proper support to their user with this crap security system

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Microsoft ACSR is a joke, and microsoft does not offer any proper support to their user with this crap security system

gallery automotive 0

i have lost access to few of my hotmail.com email. automated microsoft security check is such a big joke, it refused to reset my password even i have provided correct password and information, it absolutely garbage, i wish people who worked in microsoft can see this post and act to help support your users.

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Answer 1

Lucus-V 13,985 Microsoft External Staff Moderator

Hi gallery automotive,

I understand how frustrating it can be to lose access to an account, especially if you've already submitted the information you believe is correct. However, Microsoft Q&A is a public community forum and neither moderators nor forum contributors have access to customer accounts or the ability to bypass the Account Security Recovery process.

The Account Security Recovery form is designed to protect accounts from unauthorized access. If a recovery request is unsuccessful, it means the information provided did not meet the verification requirements needed to confirm ownership of the account. Previous passwords alone may not be sufficient, as the system evaluates multiple pieces of account history and security information.

If you still have access to any trusted devices, recovery email addresses, phone numbers, or can provide additional details about how the account was used, it may help improve the chances of a successful recovery submission. Unfortunately, there is no support channel available through Microsoft Q&A that can manually reset passwords or override the outcome of the account recovery process.

I realize this may not be the answer you were hoping for, but the best available option is to continue working through the official account recovery process and provide as much accurate historical account information as possible. I sincerely hope you're able to regain access to your accounts.

gallery automotive 0 Reputation points

2026-08-21T23:30:20.3966667+00:00

Hi Lucas, thanks for your input, however I believe you have never come cross this part or experienced with such retard automated security systems. Let me be more specific about what has happened.

As soon as Microsoft send notification to my outlook on pc it requires resign in by either app confirmation, password or backup email. User have to be aware that u have to pre register ur email account in the app before it can become an option which I didn’t know, password was no problem but it still requires for a stupid code to active from your backup email which I have lost access to. Not to mention I had contact Microsoft to add a phone number to this account many times which Microsoft can not do it yet leads to today’s situation. The security system should designed to protect the user not destroy them, apparently Microsoft seems doesn’t really care whether this security system works for its best interest or not. Simply just ignoring the user request and bust their email account. I am just so disappointed
Lucus-V 13,985 Reputation points Microsoft External Staff Moderator

2026-08-23T15:22:53.62+00:00

Hi gallery automotive,

Thank you for sharing those additional details. I can understand why you feel disappointed with the experience, and I appreciate you taking the time to explain your concerns.

While opinions may differ regarding the recovery process and security measures, I do want to clarify that Microsoft has been moving away from SMS-based authentication and recovery for personal accounts and is instead focusing on methods such as verified email, Microsoft Authenticator, and passkeys as part of its ongoing security improvements: Microsoft to stop sending SMS codes for personal accounts | Microsoft Support.

I also want to be transparent about our role here. Microsoft Q&A is a public community forum, and moderators do not have access to customer accounts, account records, recovery submissions, or internal support systems. Because of these limitations, we are unable to review account ownership, make changes to security information, or intervene in the outcome of the account recovery process.

Please understand that this is not a matter of unwillingness to help. If there were a community-supported way for us to access the account, review the case, or make changes on your behalf, we would certainly do so. Unfortunately, those capabilities are not available to us through Microsoft Q&A.

I realize that may not make the situation any less frustrating, but I wanted to be honest about the limitations of what we can do from the forum side.