Windows 10 crashes when installing Update KB5120249

Question

Whenever windows update attempts to install update KB5120249, it freezes during the configuring updates stage and I have to perform a system restore each time.

I have tried multiple times to stop it from installing it, including using the show/hide updates tool but it always tries to install after a reboot.

Answer 1

Thanks, Rob. The Build is pretty old as I see.

Will need to dig further.

To better understand the issue, Please see the article below on how to share System logs.

http://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

Answer 2

Hi Rob,

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.