Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
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My outlook account for <PII removed>@ntlworld.com will not send or receive emails
Using Classic Outlook on Windows for personal email, calendar, and contact management
Was it working ok and then suddenly stopped working or you are trying to setup outlook with ntlworld.com account for the first time?
Have you created an app password? https://www.virginmedia.com/help/broadband/manage-email-settings and are you using app password to sign in?