Cancel subscription Microsoft 365 personal

Question

Cancel subscription Microsoft 365 personal

Lucy Rogness 0

I was charged on my Visa card $108.51 for a subscription to Microsoft 365 Personal. Order number:

[removed to protect privacy]

I did not order this and I want this to be cancelled. And be reimbursed for the $108.51

Lucy Rogness

******@live.com

[removed to protect privacy]

John Jefferson Doyon 88,925 Reputation points Independent Advisor

2026-08-21T22:17:20.7633333+00:00
Hi, @Lucy Rogness

Please sign in to your Microsoft account and review these pages:

Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders

Adjust the date range to include the purchase date.

Then click “Show details” under each order to see what the charge is for.

If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

If you don’t see anything unusual, to help narrow down the issue:

How did you get notified about the charge? (bank alert, email, etc.)

What exactly does the charge description say in your statement?

Do you have another Microsoft account (work, old email, family member) where your card might be added?

Thanks!

1 answer

Your answer

John Jefferson Doyon 88,925 Reputation points Independent Advisor

2026-08-21T22:17:20.7633333+00:00

Hi, @Lucy Rogness

Please sign in to your Microsoft account and review these pages:

Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders

Adjust the date range to include the purchase date.

Then click “Show details” under each order to see what the charge is for.

If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

If you don’t see anything unusual, to help narrow down the issue:

How did you get notified about the charge? (bank alert, email, etc.)

What exactly does the charge description say in your statement?

Do you have another Microsoft account (work, old email, family member) where your card might be added?

Thanks!

Answer 1

Bulldog 4,765

If you are 100% certain that you did not subscribe to Microsoft 365 - that includes the possible expiration of a free trial, or the possible automatic renewal of a previous subscription - and yet you see a charge for a subscription on your Visa statement, you know what that means: Someone else knows your Visa information and used it.

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