my emails are going to converastion history and won't open properly

Question

my emails are not going to my inbox, they are going to conversation history and not opening properly, very annoying

Answer 1

Hi Mary Jackson,

I can understand how frustrating that would be when emails are not appearing in your Inbox and instead show up in the Conversation History folder. Based on your description, this may be related to a folder view, rule, or mailbox synchronization issue rather than the messages themselves.

Please try these quick checks:

1, Check for Inbox rules

• Go to Settings > Mail > Rules
• Look for any rule that moves messages to Conversation History
• Disable any suspicious rules and test again

2, Verify the folder view

• Open the Inbox and select Filter
• Ensure no custom filters are hiding messages

3, Test in another browser or InPrivate window - sign in to Outlook for web and check whether new emails appear normally

4, Confirm on another device - if the same behavior occurs everywhere, it may help identify whether the issue is mailbox-related rather than device-specific

If possible, let us know whether this affects all incoming emails or only messages from certain senders, and whether you're using Outlook in a web browser, New Outlook, or Classic Outlook. That information will help narrow down the cause.

I hope this helps point you in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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