How do I find out about a charge on my Credit Card from Microsoft? I have tried for hours. It is not under my account.

Question

I am the treasurer at my church and have charges on our church credit card for Office 365. Nobody knows who put it on there. I would like to be able to use the account since it is paid for but can't find the login information

Answer 1

I see, thanks, Corey. You may have the transaction ID. Please keep it and ask an agent.Please contact Microsoft Support for further assistance.

 

Exact steps to reach support:

• Please go to the https://support.microsoft.com/en-us/home/contact page.
• Click Microsoft Office / Windows depending on the issue.
• Click Get Home Support.
• Type "Billing" and press Enter.
• Please click on the "Contact support" button at the bottom.
• Select the Category for support based on your requirements.

 

 A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

Answer 2

Hi Corey,

Let me help you with this issue.

Please go to the https://account.microsoft.com/services page from all your Microsoft/Outlook accounts you have related to the Church. Take a screenshot and post in the next reply.

I look forward to hearing from you about the results of the troubleshooting.\