pls help me with this issue

Question

hi i had an issue with my subsicribtion for gamepass i canceled it for a while ago but it keeps send me a massage to renew my gamepass one time i got a massage from my bank account it took 20 dollars for my gamepass subsicribtion that i canceld i'm still geting massages for the subsicribtion that i canceld till now and i can't delete my card from microsoft even when i canceled it

Thank You

Answer 1

Hello Azzam

Since AI already provided several troubleshooting methods already but only mention contacting support without proper step.

Here is the detail way to make sure you reach support in case you need further assistance about this issue:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.  
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need with these steps

Have a nice day.

Answer 2

If the subscription was canceled but charges still appeared, the supported causes are:

1. Cancellation was too close to the billing date. Cancellations must be made more than 2 days before the billing date. Check the subscription end date in Services & subscriptions: https://account.microsoft.com/services
2. The charge may be tied to a different Microsoft account. Check Manage your payments and use Investigate if the charge is not recognized: https://go.microsoft.com/fwlink/?linkid=2246882

For the renewal messages:

• If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire and there should be no automatic future charge after the shown date.
• Renewal or expiration notices can still appear while access continues until the subscription end date.

For removing the card:

• Go to Payment options and try to remove the card: https://go.microsoft.com/fwlink/?linkid=2241152
• If removal fails with a support message, a past-due balance may still exist on a Microsoft subscription.
• If money is still owed on the subscription, cancellation cannot be completed until the overdue amount is paid.

Recommended order:

1. Open Services & subscriptions and confirm whether Game Pass shows Manage or Turn on recurring billing.
2. Check the subscription end date.
3. Open Manage your payments and investigate the $20 charge.
4. Open Payment options and try removing the card again.
5. If the card still cannot be removed, check whether there is a past-due subscription balance.
6. If the charge is unauthorized or still cannot be resolved, use Contact Support.

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