Bt telling me I need to change my settings

Question

I wonder if anyone can help please? I am not computer/tech savvy. I use Outlook as my email client and have recently received from my provider, BT, that I need to change my settings. They claim my current email program uses one of the older methods for connecting to their servers. i am told I have to check my SSL/TLS communication and the port numbers??? It tells me how to access my Outlook settings but it does not do anything except allow me to remove my account and then reinstall. It says once you reinstall Outlook it will show "use recommended settings" but this never shows. Under recommended settings and security is either IMAP or POP???? It then allows you to change these settings as per their recommendations? Apparently if I have the padlock on the search bar I use IMAP but can't find the port settings? If I don't do this by December I will no longer be able to access my BT emails as they are shutting down this system????? Can anyone please shed any light on this?

Answer 1

Hello,

You are using the New Outlook, right?

If so, when you are in its Settings, I would suggest that you remove the BT account. Then add it again.

When you add, it will ask you for the email address, go ahead and enter it.

At the next step where it asks for password, toggle on the "show more". this will then bring up more options for you to set it up as IMAP. I do believe the "use recommended settings" is already checked, if not, you can turn it on. And you should be able to configure everything else according to what BT wants.