Artifact Signing organization identity validation

Question

Artifact Signing organization identity validation

david york 5

Artifact Signing organization identity validation has been In Progress for more than 10 days after additional corporate documents were submitted.

The Azure portal currently displays “Please complete your email verification,” but no email verification message was received after the additional documents were submitted.

Azure support informed us the review cannot be expedited and directed us to this Q&A (our support plan tier does not allow filing technical tickets via the Support API)

And now, it became failed with the message "Email verification failed", but I can't see any email.

Validation type: Organization

Identity validation id: 68d7c2a9-9495-4bb1-b016-8034fe3d98f6

Status: Over 10 days "In progress", now "Failed"

Could someone from the Artifact Signing / identity validation team review the request, or tell us exactly what additional evidence is needed? Is there any way to try again or continue? Thank you.

Ramcharan Thota 5 Reputation points Microsoft External Staff Moderator

2026-08-22T17:45:08.42+00:00
Hello david york,

Sorry you’re running into that identity validation taking >10 days and then flipping to Failed (“Email verification failed”) without receiving an email is frustrating.

What’s happening

For Organization identity validation, Azure sends verification credentials + an email verification link to the Primary Email you entered when you created the request. That verification link expires after seven days. After the process is finished, the request will be marked Failed if it can’t complete successfully including email verification failures.

Also, Artifact Signing identity validation requests can’t be expedited, and if email verification fails (or the link wasn’t completed within the window), the guidance is to initiate a new identity validation request.

What to do now

Check the Primary Email delivery path

Look in Junk/Spam

Confirm the mailbox can receive messages from external senders

Ask your email administrator to check whether firewall/security/email filtering is blocking messages or link-containing emails

Confirm you didn’t miss the email verification link

The portal may show “Please complete your email verification,” but if the email was filtered or not received, you can end up with the later “Email verification failed” state.

Because it says “Failed” for email verification, start a new request

Per the FAQ: if email validation shows Failed and you think you never received the link, create another identity validation request.

The docs also call out that if email verification fails, you must initiate a new identity validation request.

Avoid reusing the same failed request

The guidance is that a new link can’t be resent on the same request; you need a new identity validation request.

Can you please update us if the action plan provided was helpful?

Should there be any follow-up questions or concerns, please let us know and we shall try to address them.

If these answer your question, click "Upvote" which may be beneficial to other community members reading this thread.
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2026-08-23T16:35:51.5933333+00:00

Hello @david york
Greetings,

We have initiated Private message to gather some details, could you please review the details and help us with the requested information to proceed further.

2 answers

Your answer

Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2026-08-23T16:35:51.5933333+00:00

Hello @david york
Greetings,

We have initiated Private message to gather some details, could you please review the details and help us with the requested information to proceed further.

Answer 1

Hello @david york
Thank you for confirming that the issue has been resolved and that everything is now working as expected.

We're glad to hear that you were able to successfully complete the email verification process and proceed with your Identity Validation request.

For the benefit of other community members who may encounter a similar issue, if you found this resolution helpful, please take a moment to click "Yes" on "Was this answer helpful?". If you have any further questions or need additional assistance, please let us know, and we'll be happy to help.

Thank you for your patience and cooperation throughout the process.

Answer 2

david york 5

The new request has been successfully completed with the great support, thank you so much !

0 comments