certain applications appear black upon opening

Question

hello,

currently i have a issue about certain applications becoming black (ex. blender, davinci resolve, osu), and for some apparent reason, when i tried restarting my graphics drive it just didnt work? also my tpm is somehow locked and windowsruntime.2 wont update without it. my laptop model is a dell inspiron 15, amd ryzen 7 7730u with radeon graphics and 16 gigs of ddr4 ram. and, i have windows 11 installed on my laptop. i think this is enough details to start off, and i will try my best to provide answers to those who have questions.

thank you.

Answer 1

1

Your description of the problem does indicate a problem with the graphics drivers, did Blender and DaVinci resolve previously work correct on your integrated AMD graphics?

2

The best option is to completely remove the current AMD graphics driver using the widely available free DDU utility, then restart your PC and go to the AMD website to download and install a couple of slightly older versions of the AMD graphics driver to try to find a version that is stable on your system.

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-7000-series/amd-ryzen-7-7730u.html

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Answer 2

Since resetting the graphics driver with Windows + Ctrl + Shift + B did not help, the next step is to determine whether this is a display driver problem or an incompatible app problem.

1. Open Task Manager:
   • Press Ctrl + Alt + Delete and select Task Manager.
   • If Task Manager does not open, press Ctrl + Shift + Esc.
2. Check whether Task Manager flickers when one of the affected apps opens:
   • If Task Manager flickers too, the problem is likely the display driver.
   • If Task Manager stays normal while the rest of the screen or app turns black, the problem is more likely an incompatible app.
3. If it looks app-related, update or reinstall the affected apps:
   • If the app came from Microsoft Store, check for updates there.
   • If it did not come from Microsoft Store, get the latest version from the app manufacturer.
   • If updating does not help, uninstall the app from Start > Settings > Apps > Installed Apps, restart the PC, and test again.
   • Reinstall afterward if needed.
4. If the screen goes blank or black more broadly, try these Windows display recovery steps:
   • Check that the laptop is powered properly.
   • Press Windows + P, then press P again and Enter to cycle display modes.
   • Press Ctrl + Alt + Del and, if the security screen appears, open Task Manager and restart Windows Explorer.
   • If the system becomes unresponsive, press and hold the power button for 20 seconds to force restart.
5. If the issue started after a recent change, use the standard Windows checks:
   • Open Device Manager by right-clicking Start.
   • Look for devices with an exclamation mark (!).
   • Right-click the affected device and select Update driver.
   • Also install the latest Windows updates from Start > Settings > Windows Update > Check for updates.
6. If the display is too unstable to work normally, start the PC in Safe Mode and repeat the checks there.

The TPM and WindowsRuntime.2 update issue is not covered by the available guidance here. For the black-app symptom, the supported path is to isolate driver vs app first using Task Manager flicker behavior, then update or remove the affected app or update the display-related device driver.

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References:

• Troubleshoot screen flickering in Windows
• Troubleshooting blank screens in Windows
• Troubleshooting Windows unexpected restarts and stop code errors