1
You indicate you are in the recovery environment using the Shift + Restart method.
Are you unable to log into the Administrator account when you start Windows normally?
2
Is there no other user account on the PC that has full administrator access?
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my computer still needs password verification using restart while pressing shift way, I also use get help already and is still not working. No Microsoft account sign in........ I want to reset computer administrator user not microsoft account
1
You indicate you are in the recovery environment using the Shift + Restart method.
Are you unable to log into the Administrator account when you start Windows normally?
2
Is there no other user account on the PC that has full administrator access?