Microsoft Reward support team is acting dumb.

Question

My service request [Moderator note: PII removed] is related to broken streak ( falsely accuse of using tools ) but she ([Moderator note: PII removed]) ignored all my replies after she told me to reply her. later , i send 2 another request related to broken streak but they all ignore my brief title and said service request [Moderator note: PII removed] is still open and they close their stream request. I wonder what are their IQ

Answer 1

Hi Faber Ducks,

Please note that our forum is a public platform, and we will modify your question to hide private, identifiable information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

I completely understand why you're frustrated, and I'm sorry you're having to deal with this. From what you've described, the issue is no longer just the broken streak itself, but the fact that your replies appear to be going unanswered while newer tickets are being closed as duplicates of the original case.

That said, I do want to clarify that Microsoft Q&A is just a user-to-user forum. Contributors here do not have access to internal support systems, so we cannot review support communications, check ticket status, or escalate cases on your behalf.

Just wondering, how long has it been since you last replied to the original support case? Looking at the information you shared, the first support email mentioned that the case would be closed after three days without a response, while the later messages indicate that the case is still under review.

1. If it's been over three days, your replies were probably at least received by the system. I agree that the lack of acknowledgment can make it feel as though you're being ignored, but it is possible that the assigned agent is waiting until the investigation is complete before sending another update.
2. If it has been less than three days, and considering today is Monday, is it possible that the agent handling the case was out of office or unavailable during part of that period? Have you rechecked the mail today to see if there's any new update?

Of course, that's only speculation, as none of us here can see what is happening internally. I know this is such an urgent issue for you, so if you believe your responses are being overlooked, you should continue replying to the original case and clearly state that you are requesting a status update on the ongoing investigation. If the case is eventually closed without a resolution, you can then open a new ticket and reference the previous case number so the new agent can review the history.

I hope you receive an update from the assigned support team soon and get a clear resolution to your case.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.