I have boutht ms 365 family on a wrong email

Question

I wish to transfer my ongoing ms 365 personal to ms 365 family and made this in a wrong way. I did buy 365 family on my email ******@outlook.com while I have my ongoing 365 personal on my other email ******@outlook.com.

How kan I reverse this in a right way? Can I just cancel the 365 family and ask for refund and so on order 365 family on the right email ******@outlook.com ?

Thanks for your help 😊👍

Answer 1

No. An existing Microsoft 365 subscription cannot be transferred from one Microsoft account to another.

For a Microsoft 365 Family subscription bought on the wrong account, the supported path is:

1. Cancel the Microsoft 365 Family subscription on the wrong Microsoft account.
2. If eligible, request a refund through Microsoft Support.
3. Buy Microsoft 365 Family again using the correct Microsoft account.
4. If needed, turn off recurring billing on the unwanted subscription so it expires and does not renew again.

If the goal is to move from Microsoft 365 Personal to Microsoft 365 Family on the same account, buying Family on that same account is the normal upgrade path, and the remaining days on the current subscription are automatically converted and added to the new subscription.

Since the Family subscription was purchased on a different account, that conversion path does not apply across accounts.

Also note:

• If Microsoft 365 Basic, Personal, Family, or Premium is canceled, storage allowance reverts to 5 GB of cloud storage and 15 GB of Outlook.com storage.
• If a Microsoft 365 Family subscription is canceled, people it was shared with also have their storage allowances reduced.

For cancellation, sign in to the Microsoft account that owns the wrong subscription and go to the Subscriptions tab at https://account.microsoft.com/services, then select Manage > Cancel subscription.

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• Transfer a Microsoft 365 subscription to another account
• Cancel a Microsoft 365 subscription
• Switch between Microsoft 365 subscriptions
• Microsoft subscription refund policy

Answer 2

There is no native method provided to move a Microsoft 365 subscription to another Microsoft account, you are correct, you will need to cancel the Microsoft 365 Family subscription using the steps provided on this link, then take out a new subscription on the correct Microsoft account..

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

You should then be entitled to a pro-rata refund, you can check your eligibility to a refund using the steps on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

Also, if there is any remaining time left on your Personal Microsoft 365 subscription, that will be converted on a pro-rata percentage basis (92% in this case) to the new Microsoft 365 Family subscription.