Unable to use Microsoft Word because it says I don't have a license when I do have a license

Question

I have had Microsoft family for several years, and now when I try to use Microsoft Word it requires me to activate it every time I use it. Now, it is telling me I don't have a license when I activate it. What do I do?

Answer 1

Hi Susan,

To further investigate on this, have you tried to click Update License? To do that, open any Office application such as Word > File tab > Account > Product Information > Update License.