my printer works but my scanner doesn't

Janet 0 Reputation points
2026-08-24T21:26:34.21+00:00

My all in one printer works fine but the scanner won't work.

Windows for home | Windows 11 | Devices and drivers
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  1. Ivan B 125.1K Reputation points Independent Advisor
    2026-08-24T21:59:08.61+00:00

    Hii,

    What is your printer model?

    If it is already set up on your PC: https://support.microsoft.com/en-us/Windows/Hardware/Printer/install-and-use-a-scanner-in-windows

    You can use the Windows app: https://apps.microsoft.com/detail/9wzdncrfj3pv?hl=pt-BR&gl=BR

    or

    Do the following: go to the Start menu > Settings > Bluetooth & devices > Printers & scanners > Click on the printer/scanner > click on the "Scan settings" tab > "More scan and printer settings" > select the Printer > right-click and select "Start scan".

    Try scanning and see if it works using the top feeder.

    Let me know if it worked or not.

    Thanks

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  2. Horace Wiggins 535 Reputation points
    2026-08-24T21:41:45.5166667+00:00

    What is the make and model of your printer? Did it come with a disk for adding additional features such as scanning?

    This image is from my computer for the printer to scan. I installed this from the disk that came with the printer.

    User's image

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  3. AI answer

    2026-08-24T21:26:46.9133333+00:00

    If printing works but scanning does not, the most likely causes are the scanner portion not being detected, a scanner driver problem, or the Windows scanning service needing a reset.

    Try these steps in order:

    1. Remove and re-add the device
      • Go to Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer/scanner and remove it.
      • Add it again with Add a printer or scanner.
      • This can re-register the scanner portion of the device.
    2. Restart the Windows Image Acquisition (WIA) service
      • This service is used for scanner detection.
      • Open Services.
      • Find Windows Image Acquisition (WIA).
      • Stop and restart the service, then test scanning again.
    3. Reinstall the printer/scanner driver
      • If Windows cannot use a suitable driver, install the latest compatible driver from the printer manufacturer.
      • Match the driver to the installed Windows version and system type.
      • Restart the PC after installation.
    4. Remove and reinstall the printer after driver issues
      • Go to Start > Settings > Devices > Printers & scanners.
      • Remove the device.
      • Restart the PC.
      • Add the printer/scanner again so Windows can install the recommended driver.
    5. If the device is USB-connected, disconnect and reconnect it
      • In some Windows 11 cases, removing the multifunction printer, unplugging the USB cable, and reconnecting it can temporarily restore scanner detection.
    6. Restart both the printer and the PC
      • Turn off the printer and wait 10 seconds.
      • Restart the PC.
      • Turn the printer back on and test scanning again.
    7. If copy also fails on the device itself
      • That points more to a hardware problem in the scanner unit than a Windows issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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