error as redeeming rewards points

Question

Got error as redeeming rewards points never got gift card and lost rewards point

Answer 1

Hi,

If you received an error while redeeming your Microsoft Rewards points and did not receive the gift card, first check your Microsoft Rewards order history to confirm the status of the redemption. If the order is still pending, allow some time for it to be processed. If it shows as completed, check your email for the gift card or redemption code, including your spam or junk folder.

If your points were deducted but the gift card was not received, or the redemption failed and the points have not been returned, you will need to contact Microsoft Rewards Support directly. They can review the redemption details and check what happened to the deducted points: https://rewards.bing.com/support

The support team for Bing Rewards has the essential tools and resources to investigate and fix this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.

Answer 2

Check the reward in your Microsoft Rewards Order History first. If the order is marked Complete, use Resend or Order Details to get the redemption code or link again.

If the gift card still was not received, these are the supported causes to check:

1. Wrong verification code entered
   • Make sure the code sent to the phone matches exactly.
   • If there were too many failed phone verification attempts, wait 48 hours before trying again.
2. Phone number issue
   • A phone number can only be associated with a limited number of Microsoft Rewards accounts, with a maximum of 6 accounts per household.
   • Use a different valid phone number if that limit was reached.
3. VoIP number used
   • Microsoft Rewards redemption requires a mobile phone or landline.
   • VoIP numbers are not permitted.
4. Region or travel issue
   • Rewards must be redeemed in the same region as the Microsoft account.
   • Redemption is not allowed while traveling in another market/region.
   • Do not use a VPN or proxy while redeeming.

If the order completed but the code is missing, review your Rewards order history and use Resend or Order Details. If the issue continues, contact Microsoft Rewards Support.

Useful pages:

• Rewards order history: Order History
• Rewards support: Contact us
• Rewards support portal: Microsoft Rewards Customer Support

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