Cancelling Subscription on an account that is disabled

Question

Hi Microsoft,

I have a major concern regarding my subscription in Microsoft Visio amounting to $16.80 in the account, [Moderator note: Personally Identifiable Information removed] @blackfort.ph. I left [Moderator note: Personally Identifiable Information removed]  Inc last August 13 and my account has been disabled already and I want to cancel my subscription to Microsoft Visio using my Credit card ending in [Moderator note: Personally Identifiable Information removed]. Is it possible to cancel my subscription even if the account, [Moderator note: Personally Identifiable Information removed] @blackfort.ph is already disabled?

Answer 1

Hi John,

Thank you for reaching out, and I'm sorry to hear about the inconvenience you're experiencing.

Cancellation may still be possible. However, because ******@blackfort.ph is a work account that is managed and controlled by your former employer, you will most likely be unable to cancel the Microsoft Visio subscription yourself now that the account has been disabled.

I recommend contacting your former company's IT Administrator and asking them to review the subscription in Microsoft 365 Admin Center > Billing > Your Products. They should locate the Visio subscription associated with the payment method and either cancel the subscription or disable recurring billing. Once the subscription has been addressed, they should also remove your credit card information from the account.

If your former company is unable to stop the recurring charge promptly, you may wish to contact your credit card issuer and request that they block future recurring charges related to this specific Microsoft subscription.

I hope this information helps guide you toward a quick resolution. If you have any additional questions, please feel free to reach out.

Thank you for your understanding, and I wish you a wonderful day ahead.

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