How to fix error code 135011 on my windows PC while logging in my account

Question

i cannot access Teams and outlook from my cognizant credentials within the corp account

Answer 1

Hi @Tayal, Pooja (Cognizant),  

Thank you for posting your question in the Microsoft Q&A forum.       

Error code 135011 usually appears when signing in to or activating Microsoft 365 apps because the computer has been disabled or deleted in Microsoft Entra ID.  

You could refer to this article : Error 135011: Your organization has disabled this device | Microsoft Learn 

If you are the Microsoft 365 administrator 

1. Sign in to the Microsoft Entra admin center. 
2. Select Identity > Devices > All devices. 
3. Search using the affected device name or username. 
4. Open the device and select Enable. 
5. Restart the computer, then sign in to Teams, Outlook, or another Microsoft 365 app again. 
6. If the device was deleted rather than disabled, an administrator must re-register the device in Microsoft Entra ID.  

If you are not an administrator 

Contact your organization’s IT administrator and provide: 

1. Error code 135011 
2. Your username 
3. The computer’s device name, available under Settings > System > About 

The administrator must check the device in Microsoft Entra ID because a standard user cannot enable it. 

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.   

Thank you again for your time and understanding.  I really appreciate your patience, and I’m here to help. Looking forward to your response.  

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