Various different bluscreens

Question

For whatever reason I keep suffering varying BSODS, another problem is sometimes my computer will completely freeze and I have to hold the power button. Doing a DDU uninstall and reinstall of my nvidia drivers has not fixed it. I'm having this problem on windows 11. I also have many DMP files that I could share if it helps :/

Answer 1

Thanks.

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I checked the minidumps. They do not mention any driver, only a generic system file.

I suggest doing the following:

1 = Go to the ASRock website using the link below, download the latest Chipset driver, and install it.

https://asrock.com/mb/AMD/A320M-HDV%20R4.0/index.asp#Download

Driver name: AMD chipset driver ver:7.09.23.2230

(Extract the ZIP file, run the file AMD_Chipset_Software, and follow the on-screen instructions to install the driver.)

2 = I noticed that the motherboard BIOS is outdated. I suggest you update it by following ASRock's instructions.

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Then, see if the system will work stably.

If the blue screen occurs again after doing this, please share the minidump it created.

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I will explain why I suggested this:

The chipset is a vital component responsible for managing communication between the processor and other components of the motherboard. A compatibility issue with chipset drivers can make the system unstable, leading to BSODs (Blue/Black Screen of Death), freezes, or abrupt shutdowns.

Updating the BIOS plays a crucial role in addressing system instability and improving overall performance. It ensures compatibility with newer hardware and resolves known issues that might affect the system's functionality.

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Feel free to ask any questions you may have.

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Answer 2

Hi. I'm David, and I'm happy to help you.

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Please share the minidump files.

(Do not share the MEMORY.DMP file as it may contain personal information. Only share the minidump files.)

These files are in C:\Windows\Minidump.

(If you don't have a Minidump folder, check if it is in the plural Minidumps.)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

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Looking forward to your reply.

Answer 3

Since DDU and reinstalling the NVIDIA driver already did not fix it, focus on isolating whether this is still the graphics stack, another driver, or hardware instability.

1. Check the stop code and faulting module from the crashes Windows stop code errors can be caused by hardware, drivers, or software. For graphics-related crashes, common bug checks such as 0x116 VIDEO_TDR_FAILURE and 0x117 VIDEO_TDR_TIMEOUT_DETECTED often point to the GPU taking too long to respond. The faulting module name can also identify the driver involved.
2. Check Device Manager for driver problems Right-click Start > Device Manager. Look for any device with an exclamation mark. If found, right-click it and select Update driver. If updating does not help, try disabling or uninstalling that device.
3. Install the latest Windows 11 updates Go to Start > Settings > Windows Update > Check for updates.
4. Boot into Safe Mode to isolate the issue Safe Mode loads only the minimum required drivers and services, which helps determine whether a third-party driver is involved.
   • Go to Settings > Update and Security > Recovery > Advanced startup.
   • Select Troubleshoot > Advanced Options > Startup Settings > Restart.
   • After restart, choose option 4, 5, or 6 for Safe Mode.
5. Check Event Viewer for related errors For VIDEO_TDR failures/timeouts, check the System log in Event Viewer for additional errors that can help identify the device or driver causing the bug check.
6. Check for hardware instability Microsoft lists these as possible causes of VIDEO_TDR crashes:
   • Over-clocked components
   • Incorrect component compatibility or settings, especially memory configuration and timings
   • Insufficient cooling
   • Insufficient power
   • Defective parts such as memory modules or the motherboard
   • Too many background programs or heavy visual load slowing the system
7. Run Windows Memory Diagnostics In Control Panel search, enter Memory, then select Diagnose your computer's memory problems. After the test, open Event Viewer and check the System log for MemoryDiagnostics-Results.
8. If the crashes are still graphics-related, test outside the current NVIDIA driver path Similar cases in Microsoft Q&A point to NVIDIA display drivers in dump analysis. If the next dump files again identify the NVIDIA driver, test with a different known-stable driver version from the PC or GPU manufacturer rather than repeating the same reinstall.
9. If new hardware was added recently, remove it temporarily Unexpected restarts and stop code errors can be caused by newly added hardware.
10. If the system still freezes and blue screens after these checks, use the dump files to identify the failing module Dump analysis is the most direct next step when the issue persists after driver cleanup. If sharing dump files publicly, avoid sharing a full MEMORY.DMP because it can contain much more system information than a minidump.

If the crashes happen mostly during gaming, video playback, or other GPU-heavy activity, that increases the likelihood of a TDR-related graphics issue rather than a general Windows problem.

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• Troubleshooting Windows unexpected restarts and stop code errors
• Bug Check 0x116: VIDEO_TDR_FAILURE
• Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED
• Persistent BSODs after Windows Version Upgrade - Microsoft Q&A
• My laptop is Freezing - Microsoft Q&A