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On Aug. 7th, 2026, at 4:34 am microsft*Store charged my card $9.99. This charge is not in my order history. I need to know what it is for
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.
Are you able to find that payment using that process.
If you are still unable to resolve that payment problem, this forum is just a user to user forum, for account security and to protect users no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option