PLEASE BILLING SUPPORT CONTACT ME

Question

For the past 8 months, though I have wanted to cancel I have been charged, and I am not able to enter my account to cancel this subscription. Please, please, please reach out to me directly so I can do this. I am having troubles entering my account, and I just want to cancel, please. Please tell me how I can get in touch with someone directly.

Answer 1

You can contact Microsoft customer support via the link below.

https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Answer 2

Hello

I’m sorry you’ve been dealing with this for so long.

Since you cannot access the account, please go directly to Microsoft Support here:

https://support.microsoft.com/contactus

Select “Can’t sign in” if necessary, or “Get Home support,” then enter “Microsoft 365 billing / cancel subscription.” Microsoft may offer live chat or a callback depending on availability.

If you regain access, you can cancel the subscription here:

https://account.microsoft.com/services

Official cancellation instructions: https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

When you reach billing support, explain that you have been charged for the past 8 months while trying to cancel, and ask them to review those charges and your refund eligibility.

Please do not post your card number, password, or other private account information here.

Answer 3

If access to the Microsoft account is blocked and the subscription cannot be cancelled online, the next step is to contact Microsoft Support directly.

Use this path:

1. Go to Contact Microsoft Support.
2. Enter the problem and select Get Help.
3. If more help is needed, select Contact Support to be routed to the best support option.

Before contacting support, check these points if possible:

1. Make sure the sign-in is with the same Microsoft personal account that purchased the subscription.
2. If the subscription was bought from a third-party retailer, Google Play, or the Apple App Store, cancellation and billing must be handled by that provider.
3. If a payment was taken after cancellation, one reason can be cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.
4. If the charge is not recognized, review it on the Manage your payments page.
5. If payment information may have been compromised, contact the bank or payment provider immediately to prevent more charges.

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References:

• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft