Need to speak with a customer relations person.

Question

I am having a great deal of difficulty signing into my account to change my payment method. I do not have a staff to assist me with reading and interpreting pages of documents to make this change. Please have someone call me [[Moderator's note: PII removed]] at (PII removed by Moderator) and provide an English speaking customer service representative. Thank you.

Answer 1

"I am having a great deal of difficulty signing into my account to change my payment method."

Here are simple instructions.

1- Open any web browser.

2- Go to this address: https://account.microsoft.com/account

3- Sign in with your Microsoft account username and password.

4- Select Payment options

5- Select Add payment method

Answer 2

Hello Midgett Parker

Thank you for reaching out, I understand that you want to update your payment method, before we proceed, may I ask?

• What is your account domain? (@outlook.com, @live.com,..)
• Is your account a personal or work/school account?

Do please take a look at this article here on Update a Microsoft account payment method and follow the steps in the article first.

In case you're using a personal Microsoft account, you can also connect to Microsoft Support live chat team for further insights since us moderator do not have any access nor any tools to help you updated your payment directly:

• Go to Contact Us - Microsoft Support 
• Select Microsoft 365
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

If the account type is not a personal one, please do let me know so I can provide further support.

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