Duplicate profile merge needed - Missing certifications and blocked by Engage Center loop

Question

I am seeking a Microsoft Support Moderator to help me process a duplicate profile merge. My lifetime certifications are missing because they are tied to a historical personal profile under my personal email address.

I use to login with my employer email address and the certs were there however since my former employer
email address is no longer valid I have created an account with my personal email however no transcripts or anything
has been transferred over. I need these to be moved over so I won't lose anything.

Microsoft Credentials
Training and Certification
microsoft learn

I cannot open a standard support ticket because the website blocks me with a corporate 'Engage Center No Access' loop. Please open a secure Private Message with me so I can safely provide my account details and have an administrator manually locate my historical record and merge it into this active personal account. Thank you.

Answer 1

General information

https://learn.microsoft.com/en-us/training/support/learn-profile-manage

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We recommend starting with your personal Microsoft login account. After creating your profile, you can add work or school login accounts at any time.

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This is a public forum, not support.

I always have to try the support request link twice:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support

Or:

https://engagecenter.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb