xbox app not running

Question

cannot get the xbox app to stop loading it is saying update required but does nothing and microsoft store will not download anything .ive completed all troubleshooting basics including deleting it but ended up restoring my new pc back to get the app back still not loading . getting error code 0.080248014

also tried game trouble shoot prompt

Answer 1

Welcome Breebree89 Lev,

I understand how frustrating it can be when Windows 11 and the Xbox app is a Microsoft app on Windows, let's focus on the specific error 0x80248014, which is commonly related to Microsoft Store, Gaming Services, or Windows Update components. 

Before suggesting more advanced steps, could you confirm: 

• Are Windows Updates currently installing successfully? 
• Does the Microsoft Store download other apps normally, or only the Xbox app fails? 
• Are you signed in to the Microsoft Store and Xbox app with the same Microsoft account? 

In the meantime, please try these checks: 

In the meantime, please try these checks: 

1. Reset the Microsoft Store cache 
   • Press Windows + R 
   • Type wsreset.exe 
   • Press Enter 
   • Wait for the Store to reopen automatically 
2. Repair Gaming Services 
   • Open Settings > Apps > Installed apps 
   • Find Gaming Services 
   • Select Advanced options 
   • Click Repair, then Reset 
3. Run the Store troubleshooter 
   • Open Settings > System > Troubleshoot > Other troubleshooters 
   • Run Windows Store Apps 
4. Check Windows Update 
   • Open Settings > Windows Update 
   • Click Check for updates 
   • Install all available updates and restart 

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