My windows 11 pc keeps putting arrow keys input keeping me from logging in

Question

My windows 11 pc keeps putting arrow commands in even if a keyboard is not plugged in and i cannot sign in

Answer 1

Welcome sam huges,

I understand that your Windows 11 PC is continuously receiving arrow key input, preventing you from signing in. 

Is the PC using a touchscreen display? Also, did the issue start after a Windows update or after connecting any new device recently? 

Besides the earlier recommendations, you may find these additional options helpful:  

Option 1: Start Windows Recovery Environment 

• Turn the PC on and force it off when the Windows logo appears 
• Repeat this three times until Automatic Repair appears 
• Select Advanced options 

Option 2: Run Startup Repair 

• Go to Troubleshoot > Advanced options > Startup Repair 
• Allow the repair process to complete and restart the PC 

Option 3: Check for recently installed updates 

• In Advanced options, select Uninstall Updates 
• Try uninstalling the latest quality update 

Option 4: Use System Restore if restore points are available 

• Go to Troubleshoot > Advanced options > System Restore 
• Select a restore point from before the issue began 

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Answer 2

Hi, @sam huges

To help narrow down the issue:

1. Is this a desktop PC or a laptop?
2. Do you have any game controller, wireless keyboard/mouse receiver, docking station, or other USB device connected?
3. Does the arrow movement also happen in the BIOS/UEFI screen, or only at the Windows sign-in screen?

In the meantime, shut down the PC and disconnect all external USB devices, including controllers and wireless receivers. Then start it again and check the sign-in screen.

If this is a laptop, the built-in keyboard could still be causing the arrow input even with no external keyboard connected.

If the same arrow movement also happens in BIOS/UEFI, that would point more toward a hardware or input-device issue rather than Windows.

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Click "Add comment" to let me know.

Thanks!