WHY COPILOT?: This app version is no longer supported Pick up right where you left off – your account and chats are moving over. You can continue to use Copilot on the web while we work on the latest Copilot app for Windows.

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WHY COPILOT?: This app version is no longer supported Pick up right where you left off – your account and chats are moving over. You can continue to use Copilot on the web while we work on the latest Copilot app for Windows.

Jacob Unknown 0

How This app version is no longer supported Pick up right where you left off – your account and chats are moving over. You can continue to use Copilot on the web while we work on the latest Copilot app for Windows.

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Answer 1

Vikki-T 12,060 Microsoft External Staff Moderator

Hi Jacob Unknown,

I understand that this message may be confusing. Microsoft is currently moving users from the older Copilot app to an updated experience, so this does not necessarily indicate a problem with your Windows device or account.

For now, please sign in with the same account at Copilot on the web to continue using Copilot. Most chats and eligible content should be transferred automatically.

You can also open Microsoft Store > Library > Get updates to check whether the latest Copilot app is available. If you do not see an update yet, please continue using the web version during the transition.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 12,060 Reputation points Microsoft External Staff Moderator

2026-08-27T10:09:25.09+00:00

Hi Jacob Unknown,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
ابوالفضل کریمی 0 Reputation points

2026-09-25T10:08:02.0233333+00:00

Hello Microsoft Copilot Team,

I appreciate the effort you've put into the new Copilot experience. However, I would like to request that the previous version remain available as a separate option.

Many users have become comfortable with the classic experience and prefer its interface, workflow, and overall simplicity. Rather than requiring everyone to migrate, please consider allowing users to choose between the classic and the new unified version.

Providing both options would give users more flexibility and help maintain satisfaction among long-time Copilot users.

Thank you for your consideration.
Vikki-T 12,060 Reputation points Microsoft External Staff Moderator

2026-09-26T11:42:44.8166667+00:00

Hi ابوالفضل کریمی

Thank you for sharing your feedback and for explaining why you would prefer to keep the classic Copilot experience available as an option.

I understand that the previous interface and workflow may be more familiar to long-time users. However, the transition to the updated Copilot experience is being rolled out by Microsoft, and as community contributors, I'm not able to change the product roadmap or determine whether the previous version will remain available.

Since your request is specifically about providing users with a choice between the classic and updated experiences, I’d encourage you to submit this suggestion directly to Microsoft through the feedback option in Copilot. This is the most appropriate channel for product suggestions to reach the team responsible for the Copilot experience.

Thank you again for taking the time to share your thoughts. Feedback like this helps Microsoft understand which aspects of the previous experience users would like to see considered in future updates.