Cant login into Hotmail account

Question

Cant login into Hotmail account

Nathan 5

I have been logged out of my hotmail account, the recovery email i have for my account no longer exist. So thats not a option.

Ive tried to verify online but havent heard anything back. i need access to my emails.

i cant seem to find anyway to contact microsoft for help. cant find live chat or anything.

Jerry Yaremko 0 Reputation points

2026-08-26T15:32:24.67+00:00

My email account is ******@hotmail.com. I know the password. I have been locked out for 3-4 weeks with "you have tried to use the wrong password too many times." The account only offers verification through an old Census.gov account that I no longer control. What do I do now? Jerry Yaremko
Hornblower409 16,760 Reputation points

2026-08-26T16:10:04.03+00:00
@Jerry Yaremko said

I know the password. I have been locked out for 3-4 weeks with "you have tried to use the wrong password too many times." The account only offers verification through an old Census.gov account that I no longer control.

What does the Account Sign-In Helper say about the status of your account? And what recovery options does it offer?

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper

Scroll down to "Choose how you normally sign in, then enter your details"

Click "With an email address"

Enter your email address and click [OK]

2 answers

Your answer

Jerry Yaremko 0 Reputation points

2026-08-26T15:32:24.67+00:00

My email account is ******@hotmail.com. I know the password. I have been locked out for 3-4 weeks with "you have tried to use the wrong password too many times." The account only offers verification through an old Census.gov account that I no longer control. What do I do now? Jerry Yaremko
Hornblower409 16,760 Reputation points

2026-08-26T16:10:04.03+00:00

@Jerry Yaremko said

I know the password. I have been locked out for 3-4 weeks with "you have tried to use the wrong password too many times." The account only offers verification through an old Census.gov account that I no longer control.

What does the Account Sign-In Helper say about the status of your account? And what recovery options does it offer?

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper

Scroll down to "Choose how you normally sign in, then enter your details"

Click "With an email address"

Enter your email address and click [OK]

Answer 1

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Answer 2

@Nathan said

i cant seem to find anyway to contact microsoft for help. cant find live chat or anything.

Microsoft Account Security is an automated process. Microsoft Support Agents can not unlock an account, reset your password, or change any Security Settings no matter what documentation you can present.

You can try Live Chat if you wish, but they will only tell you to use the Account Recovery Process
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Chat Support

Open a browser to https://support.microsoft.com/en-us/home/contact
Tell us your problem: {Whatever}
[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]
Sign in with any Microsoft account
Products and services: "Other Products"
Category: "Manage Account Security"
[Confirm]
Choose a support option -> "Chat with a support agent in your web browser"