Request to Reschedule Microsoft Certification Exam – Unable to Launch Exam

Nibedita Panda 0 Reputation points
2026-08-26T13:15:54.7333333+00:00

Dear Microsoft Certification Support Team,

I was scheduled to take my certification exam today at 4:30 PM. I started the exam process at around 4:00 PM, and the system check was completed successfully.

However, when I tried to launch the exam, it did not start. I then tried to reschedule the exam, and although the reschedule option is displayed, I am unable to proceed when I click on it. I have attached a screenshot for your reference showing the issue.

I have also created a case through the Virtual Customer Service for assistance.

Could you please look into this issue and help me reschedule my exam at the earliest, as I was unable to attend the exam due to the technical issue?

I would appreciate your prompt assistance.

Thank you for your support.

Best regards,

Nibedita panda

Community Center | Not monitored

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  1. Julian Sharp 44,826 Reputation points
    2026-08-26T14:53:16.93+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when scheduling or taking an exam

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