Being charged for M365 from an account I don't have

Question

Hello,

I just noticed that I have been being charged $10.69/month for a Microsoft 365 subscription from an account I don't have. I checked both of my Microsoft email accounts and it is not on either of them. I need help to cancel this subscription and get a refund at least for this most recent charge.

Thank you

Answer 1

Hello, good day and thanks for your question. Sorry to know on what happened and I understand that you got charged but you do not have a Microsoft 365 subscription on your account.

If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

Answer 2

1. Go to the Manage your payments page and select Investigate. This is the Microsoft path for an unrecognized charge and can help identify which Microsoft account or subscription the charge is tied to.
2. Also check Services & subscriptions and sign in with each Microsoft account that might have been used. If the subscription appears there:
   • Select Manage.
   • Select Cancel or Cancel subscription.
   • Follow the prompts.
3. If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.
4. Refund eligibility is checked after cancellation. Microsoft states that not all cancellations result in a refund, but subscriptions purchased directly from Microsoft may be eligible depending on timing, subscription type, and country of purchase. In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner. A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment, limited to one time per Microsoft account per subscription product.
5. If the subscription was purchased through Apple App Store, Google Play, or another third-party retailer, cancellation and refund must be handled with that provider directly.
6. If the charge still cannot be matched to any account after using Investigate, contact Microsoft Support through Get Help and Contact Support for billing assistance.

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