Outlook stopped working with my yahoo account (Cox.net)

Question

Outlook stopped working with my yahoo account (Cox.net)

Lori Hinkes 0

As of yesterday, I cannot open my outlook to receive emails. I can go online, log into yahoo, and receive them, but Outlook no longer works on my desktop after one year! It says I need to sign in. When I try to sign in, it says something went wrong while setting up your account!

When I clicked the button that says, "Trouble shoot" it asked me to copy and paste this message.

{"SessionId":"985ecce0-3d22-3d44-9664-fa0558ef22d9","Timestamp":1787759385515,"Error":"INTERACTIONREQUIRED"}

Laura Mickelson 0 Reputation points

2026-08-31T20:05:41.45+00:00

The same thing happened to me today. Did you figure out the fix?
Hornblower409 16,450 Reputation points

2026-09-01T15:02:35.9566667+00:00

@Laura Mickelson said

The same thing happened to me today

If you have already tried the suggestion in this thread and it didn't help, I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

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1 answer

Your answer

Laura Mickelson 0 Reputation points

2026-08-31T20:05:41.45+00:00

The same thing happened to me today. Did you figure out the fix?
Hornblower409 16,450 Reputation points

2026-09-01T15:02:35.9566667+00:00

@Laura Mickelson said

The same thing happened to me today

If you have already tried the suggestion in this thread and it didn't help, I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

Answer 1

Since your Cox.net mail still works on Yahoo.com, the mailbox itself is working. The “INTERACTIONREQUIRED” error usually means Outlook needs to authenticate the Yahoo-hosted Cox account again.

In New Outlook, go to Settings > Accounts > Your accounts, remove the Cox.net account from Outlook, then add it again. Removing it from Outlook does not delete the Yahoo mailbox.

If it still says “Something went wrong,” create a Yahoo app password and use that instead of your normal Yahoo password: https://help.yahoo.com/kb/SLN36637.html

Disclaimer: This link points to a non-Microsoft website. While the content appears accurate and safe, the site may contain third-party advertisements. Please distinguish between advertisements and official download links to avoid accidentally clicking on content that might promote PUPs/PUAs (Potentially Unwanted Programs). It is recommended to verify the source and file name before downloading or installing any files.

For Cox.net accounts migrated to Yahoo, the settings are:

Incoming: imap.mail.yahoo.com, port 993, SSL/TLS

Outgoing: smtp.mail.yahoo.com, port 465 or 587, SSL/TLS

Username: your full @cox.net email address

Password: the Yahoo-generated app password

Yahoo specifically confirms that migrated Cox.net accounts may require an app password for Outlook.

Microsoft’s instructions for removing/re-adding Yahoo accounts in New Outlook are here: https://support.microsoft.com/en-us/outlook/getstarted/add-or-manage-a-yahoo-email-account-in-outlook