Charged for two accts same product

Question

I am being charged for two accts of the same product, one through PayPal and one through my bank? They are both autopay how do I stop one?

Answer 1

Open Word, then go to File - Account, on that window, note down the Email address of the account you actually use for the Office apps subscription.

Then, using any Microsoft account you may have, log this link, are you able to find two separate subscriptions?

https://account.microsoft.com/services/

Answer 2

1. Sign in to review your order history and check for multiple purchases for the same amount that appear close together: Review your order history.
2. If only one charge appears in that order history, the card or PayPal method may be linked to more than one Microsoft account. Go to Payment options and select Investigate to search for other accounts using that payment method: Go to payment options.
3. Check whether one of the charges is from recurring billing on a subscription and the other is from a different Microsoft account or a previously declined charge that was retried.
4. After identifying the duplicate subscription, go to Services & subscriptions and cancel the subscription on the account that should no longer renew. If cancelling the wrong subscription would affect storage or app access, verify which account is actively being used before cancelling.
5. If the charge is unrecognized or the payment method may be compromised, contact the bank or payment provider to prevent more charges.
6. If the duplicate billing cannot be resolved from the account pages, use Contact Support and choose billing help.

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