RENEWED SUBSCRIPTION NOT WORKING

Question

RENEWED SUBSCRIPTION NOT WORKING

Tracy Maistry 0

Hi,

Please help! I renewed my Microsoft 365 family package option. When I go into Manage subscriptions I can see my next renewal payment is due 26/08/2027. When I try to use any of the Microsoft apps it shows me the message "subscription Cancelled". I have tried logging out and back in again, I've restarted my laptop and still this problem persists. I have already paid the annual subscription but it continues to prompt me to pay again. Can someone please assist me to resolve this issue and get Microsoft working on my laptop.

Thank you

Tracy

Bulldog 4,865 Reputation points

2026-08-27T15:21:24.3633333+00:00

Be sure to sign into Microsoft 365 with the username and password of the Microsoft account that paid for the renewal.

1 answer

Your answer

Bulldog 4,865 Reputation points

2026-08-27T15:21:24.3633333+00:00

Be sure to sign into Microsoft 365 with the username and password of the Microsoft account that paid for the renewal.

Answer 1

DaveM121 937.6K Independent Advisor

1

If you have logged out and back into Office and that did not get your subscription correctly recognised.

Open Word.

Go to File - Account.

Click the 'Update Licence' button to test if that process can get your subscription recognized correctly.

2

If that does not resolve the problem, the best option would be to completely uninstall the Office suite, then restart your PC and download Office from your Microsoft account on this link (https://account.microsoft.com/services/).

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