No support to assist from Microsoft

Question

Since I subscribed with Microsoft 365 and downloaded the software, I have been having problems to open my documents. I had a previous Microsoft office which I uninstalled but still seems to conflict. I tried call Microsoft and the automated system tells me to go to the website and hangs up. I tried going to the website and followed instructions but still having the same issue. Microsoft's support service needs to improve.

Answer 1

After working through the contact us process, I finally found the necessary step to have someone call me and help me fix my installation. It would be great if there is an easier way to easy to get to that screen. Microsoft, please consider it so customers will be safe a lot of time and anxiety. Thank you

Answer 2

Since I subscribed with Microsoft 365 and downloaded the software, I have been having problems to open my documents. I had a previous Microsoft office which I uninstalled but still seems to conflict. I tried call Microsoft and the automated system tells me to go to the website and hangs up. I tried going to the website and followed instructions but still having the same issue. Microsoft's support service needs to improve.

@Sunder Nambiar

Unfortunately, contacting Microsoft by telephone is difficult if you are running consumer (home use) products. (There is phone support for business customers, though.)

Which version of Office are you trying to install and activate? If you still see more than one version in the list of Installed Apps (in Windows Settings), you should uninstall all versions for which you do not have a license.

For more on product activation, see https://support.microsoft.com/en-us/microsoft-365-activation-licensing/office-install/activate-office-for-windows .

Answer 3

I additionally experienced the same issue. I spent three hours attempting to troubleshoot and contact an agent. This just led to the blacklisting of my mobile number, verified by using the 2Number app, and recorded in a one party state. When I tried to call from my own cell it auto defaults to just providing instructions on how to reset your password online(self-service). And yet when calling from a different number, I was able to again reach a real agent. Who listened to my concern(eloquent and calm) for all of 6 seconds. Very glad I recorded the absolute disgrace of support offered. As I hope my (completely legal) video essay provides the genuine facts about this lack of communication and support