my account gor hacked by someone that has my minecraft java profile name the .securitylock24hrs.net and changed my original email and recovery email and password and i lost access to it

Question

my account gor hacked by someone that has my minecraft java profile name the .securitylock24hrs.net and changed my original email and recovery email and password and i lost access to it

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

It appears that your account has been hacked!.

Microsoft has implemented several security measures to protect User accounts; however, hackers still attempt to gain unauthorized access through phishing attacks. If you receive any third-party link claiming to be from Microsoft, carefully consider why the link was sent to you before taking any action, and avoid clicking it directly. Instead, navigate to your Microsoft account directly through your browser.

So, based on the information you provided, it appears that the hacker has fully compromised your account by removing your existing email address and replacing it with a new one. If this happens, it means that you are permanently deleting this account. So, this email address will not be recognized by Microsoft during sign-in.

However, if you still remember your Xbox Gamertag and any other details associated with the account, you may submit an Xbox Account Recovery Form and request assistance from the Xbox Support team for account recovery.

Recover your Microsoft account

Answer 2

Use the Microsoft account Sign-in Helper first. It is the primary recovery path for hacked accounts and can either guide through self-help or offer the chance to talk to an agent.

Recommended order:

1. Start the hacked account recovery flow using the Microsoft recovery page.
2. Scan the PC for malware before changing any password:
   • Open Windows Security
   • Go to Virus and threat protection
   • Select Scan options > Full scan > Scan now
3. If access is regained, change or reset the password immediately.
4. After recovery, check account settings that may have been changed, especially:
   • connected accounts
   • forwarding
   • automatic replies
5. If unusual sign-in activity is suspected, review the Recent activity page.

Important limits from Microsoft support guidance:

• Support agents are not allowed to send password reset links or change account details.
• If all security info was changed and there is no access to any verification methods, recovery must go through the official recovery process.
• If the password is unknown and there is no access to any security info, use the account recovery form.
• If security info is being replaced, changing all security info at once can cause the account to be restricted for 30 days.

If the account no longer accepts the original sign-in details because the attacker changed them, use the official hacked-account recovery path and, if offered there, the option to contact an agent.

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