outlook wont open on new pc

Question

outlook wont open on new windows 11 pc . wont accept passwords

Answer 1

Hi, let me help you.

Does your password work when you log in to the Outlook web version in Edge?

Do you get any error message when logging in to the Outlook app?

Answer 2

On a new Windows 11 PC, this is often because the device has new Outlook for Windows preinstalled and does not include classic Outlook. If the Outlook icon is present but will not open, or Windows says it cannot find Outlook, install the standalone classic Outlook for Windows if that is the version expected.

For the password issue in new Outlook for Windows:

1. Open Task Manager and end any Microsoft Outlook processes that are still running.
2. Open the Microsoft Store, search for Outlook for Windows, and launch Outlook directly from its Store page instead of the existing shortcut.
3. If the account keeps rejecting the password, verify the mailbox can be accessed in Outlook on the web. That helps confirm whether the problem is with the Windows app or the account sign-in.

If the account being added is an IMAP account in classic Outlook and Outlook never asks for a password:

1. On the IMAP details page, make sure Require logon using Secure Password Authentication (SPA) is unchecked.
2. If needed, open Control Panel > Mail > Email Accounts... > Email tab > New.
3. Enter the name, email address, password, and complete setup.

If classic Outlook keeps asking for a password:

• Make sure Caps Lock is off.
• Confirm the username is the full email address.
• If the password was changed with the email provider, update it in Outlook.
• Some accounts require a password change when the password has expired.

If classic Outlook still will not start:

1. Start it in Safe Mode: press Windows key + R, type outlook /safe, then select OK.
2. Reset the navigation pane: press Windows key + R, type Outlook.exe /resetnavpane, then select OK.
3. If that fails, create a new Outlook profile. Note: removing a profile deletes offline cached content, so back up data files first.

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