[Bing Places] Live chat not working / Need to update incorrect URL on business listing [Moderator's note: PII removed]

Question

Hello Bing Places Support Team,

I am the owner of "[Moderator's note: PII removed]" and I need assistance correcting an outdated and duplicate business listing on Bing Maps that is serving incorrect information to users.

Listing Details:

• Business Name: [Moderator's note: PII removed]
• Listing ID (ypid): [Moderator's note: PII removed]
• Address: [Moderator's note: PII removed]
• Current Listed URL (Incorrect): [Moderator's note: PII removed]
• Official Correct Website: [Moderator's note: PII removed]The current listing prevents users from editing details and directs potential clients to an outdated link. Please update the official website field to [Moderator's note: PII removed] or merge/remove this duplicate listing so it reflects our verified domain.

Thank you for your support.

Answer 1

Hello Rogerio Silva

Thank you for reaching out. We sincerely apologize for the frustration and inconvenience this situation has caused regarding your Bing Places for Business listing.

Unfortunately, as community moderators, we do not have access to users' Bing Places for Business accounts and cannot directly view, modify, or update business information on behalf of customers. For privacy and security reasons, we are also unable to access another user's account details, verify account ownership, or make changes such as updating a business address.

Because account-specific changes require access to the Bing Places platform and associated account records, we recommend contacting the Bing Places for Business support team directly. They have the appropriate tools and permissions to review your listing, verify ownership if necessary, and assist with updating your business address.

You can find support resources and contact options through the official Bing Places for Business: Bing Places for Business support

On the same page, I also find a way to update your business location and also update your listing:

• Correct your location
• Edit your listing

Please do try the steps in the supported article and thank you for your understanding.