Admin lock out off my small company

Question

Hello,

I am completely locked out of my small business account. The authenticator data has been lost, and the phone number for verification gives an error about verifying the phone number. I am the only administrator

I've been trying to call Microsoft for 5 days in a row and the connection keeps getting cut off.

Regards, Kenny

Answer 1

Hi kenny,

Welcome to the Microsoft Q&A forum.

Based on your description, you are the only administrator, and you have already tried contacting Microsoft through the hotline without success.

In this situation, you can use the following workaround:

You can create a trial tenant. Through this trial tenant, you will be able to create a support ticket directly with Microsoft's Data Protection team. After successfully creating the ticket, make sure to turn off automatic renewal for the trial tenant subscription.

To create a trial tenant, please visit the following link:

Microsoft 365 Pricing for Business: Plans & Features

After the tenant has been created successfully, please follow the instructions in the document below to create a support ticket and submit it to Microsoft Support:

Get support - Microsoft 365 admin | Microsoft Learn

Once the support ticket has been created successfully, please follow the instructions in the document below to disable automatic renewal for the subscription:

Manage recurring billing in the Microsoft 365 admin center | Microsoft Learn

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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