I'm being charged in GBP currency even though I'm based in Australia (AUD)

Question

I've moved from the UK to Australia in 2020 and, even though I've updated my account location, I'm still being charged in GBP currency instead of Australia (AUD). My payment method is Paypal and it's linked to an Australian debit card.

Answer 1

Hi Pedro,

This will require changes at the backend likely.

#1:

Go to Settings > Time and Language> Region > Correct country.

#2:

Change the country at https://account.microsoft.com/profile

#3:

If nothing helps, see below to contact an agent on Monday.

Sales and Support:

https://www.microsoft.com/en-us/microsoft-365/business/sales-support#

Click Chat Now > Choose Personal:

An agent should assist you in solving this. A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

I hope this information helps. If you have any more questions, don't hesitate to reach out