Somebody tried to hack my account

Question

This account ******@mcckmfa.club tried to hack into my Microsoft account! I found an email saying I had to confirm if I wanted to change my Gmail to this one and declined. I have also been experiencing issues with Microsoft rewards! Somebody has been going into my account to buy Valorant giftcards! This is most likely the same person. His first try to redeem the giftcard didn't work but he tried again and then it did work. He did it again after I got some points back now I have 170 points left and in the start I had 16000

So please give me a refund and van the hacker

Answer 1

Hello, good day and thanks for your question. Sorry to know about what happened with regards to your account.

For this, it will be best to change your password and add a layer of security to your account by adding 2FA and you can see the Microsoft support links below as a reference.

https://support.microsoft.com/en-us/accounts-billing/manage/change-your-microsoft-account-password

https://support.microsoft.com/en-us/accounts-billing/security/how-to-use-two-step-verification-with-your-microsoft-account

For Microsoft Rewards, you may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team and let the relevant team know on what happened. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.