Not able to sign in to my lifetime free of microsoft 365 office

Question

Respected Sir/Madam,

I am Aashish asking this question or more like wanting a support from the Micro office team that due to recent changes in my email that has recently given an option to edit our gmail ID's by Google Mail. previously my Gmail ID was ******@gmail.com and I've edited to ******@gmail.com due to necessary reasons. The issue was Microsoft 365 office didn't get updated automatically and kept asking me to take the subscription which I used to have lifetime access when I purchased my laptop that is ASUS X415 model S.N: MCN0CV13D39550E. I'm requesting Microsoft team to look into this and give a proper solution as soon as possible.

Answer 1

If you have changed your email address on Google, that's for Google. It's completely different system. Your credentials for Microsoft services stayed the same. If you want to change login email address for Microsoft account, you can do it here: https://account.live.com/names/manage . However, there could be a problem with verification email, because it will be sent to your old gmail address. Please be careful with changes.

If you have perpetual Office (it's not Microsoft 365, that's subscription) it should be connected to your Microsoft account. You should see it here: https://account.microsoft.com/services